Remote LifeSaver lets a PCT technician securely connect to your computer or phone — so we can see what you see and solve the problem without a trip. Download below, run it, then read us your code.
Download Remote LifeSaverNo accounts, no setup. The whole thing takes about a minute.
Pick your device below and open the file you download. Nothing installs permanently — it just launches the LifeSaver helper.
A 9-digit code appears. Tell it to the technician you're on the phone with so we can connect.
123 456 789You watch the whole time. We diagnose and resolve the issue, then the session ends — close the helper and access is gone.
Choose the option that matches the device that needs help.
For Windows 10 & 11 PCs and laptops.
Download for WindowsFor macOS desktops and laptops.
Download for MacScan the code, then install the free Splashtop SOS app.
Remote LifeSaver only grants access while the helper is running and after you share your unique code. You can see everything we do, and access ends the moment the session closes — there's no permanent connection left behind. Powered by Splashtop SOS, used by IT pros worldwide.
Grab the download above and read us the code. Not on the phone yet? Give us a call and we'll walk you through it.
Call (214) 346-1900